Refund and Returns Policy

Effective Date: August 3, 2026

Last Updated: August 3, 2026

At Alpine Rides (“we,” “us,” or “our”), reachable at alpinerides.store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our guidelines regarding returns, refunds, exchanges, and cancellations.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, uninstalled, and in the same condition that you received it.
• It must be in the original packaging, including all original parts, accessories, hardware, manuals, and documentation.
• You must provide proof of purchase (such as your order confirmation email or order number).

2. How to Initiate a Return

1. Contact Us: Email our support team at hello@alpinerides.store with your order number, photo/video proof of the unused product in its original packaging, and the reason for the return.
2. Review & Approval: Once your request is reviewed, we will send you a Return Merchandise Authorisation (RMA) along with instructions on where and how to send your package.
3. Ship the Item: Package the item securely. Please do not send your purchase back to us without receiving return authorisation first, as unauthorised returns cannot be processed.

3. Return Shipping Costs

• Customer Responsibility: Except in cases of defective, damaged, or incorrect items sent by us, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
• Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

4. Refunds and Restocking Fees

• Inspection: Once your return is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund.
• Restocking Fee: Returns for buyer’s remorse or accidental orders may be subject to a [e.g., 10% or 15%] restocking fee to cover warehouse handling and repackaging.
• Processing: If approved, your refund will be processed back to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.

If your item arrives damaged during transit, defective, or if you received the wrong product:

1. Contact us within 48 hours of delivery at hello@alpinerides.store
2. Include photos or a short video showing the issue, product label, and external packaging condition.
3. We will evaluate the issue and arrange a replacement, repair parts, or a full refund at no additional cost to you.

7. Order Cancellations

• Orders can be cancelled for a full refund before fulfilment and shipment.
• Once an order has shipped, it enters our delivery system and cannot be cancelled mid-transit. In this case, you must follow the standard return process after receiving the package.

8. Contact Information

For questions regarding returns, refunds, or exchanges, please reach out to us at:

• Store Name: Alpine Rides
• Website: https://alpinerides.store
• Email: hello@alpinerides.store